Velo Yeu

To book a bike with BikeWise, simply visit our website and start a new search, select your destination, dates, and the number of bikes you need.

We’ll show you the best deals from trusted local bike shops. Once you choose your bike, you can book it instantly for easy and secure confirmation.

Yes! Many bike shops in Amsterdam offer flexible rental periods, including hourly rentals. When you search for bikes, you can choose the rental duration that fits your needs, whether it's a few hours or several days.

Yes, BikeWise offers insurance options to ensure that you’re fully protected during your bike rental experience. We understand that accidents can happen, so we’ve partnered with trusted insurance providers to offer theft and damage protection for your rented bike.

There are typically two types of insurance available:

• Theft Insurance: If your rented bike is stolen during the rental period, this insurance covers the cost of replacement. This is highly recommended, especially for electric bikes and expensive models, as they are more likely to attract theft.

• Theft + Damage Insurance: This more comprehensive option covers not only theft but also any damage to the bike during your rental period. This is particularly useful if you're planning to bike around the city on busy streets, where accidents may happen, or if you're using electric bikes with added speed and power.

All insurance policies are offered at checkout, allowing you to choose the level of protection you need. The insurance coverage helps protect you from unexpected costs related to theft, damage, or accidents, giving you peace of mind while exploring Amsterdam by bike.

Once you've completed your bike rental booking through BikeWise, picking up your bike is easy!

Each bike rental shop will provide specific pickup instructions after booking. Typically, you will pick up your bike directly from the rental shop. When you complete your booking, we’ll send you a confirmation email that includes all the details you need, including the location, pickup time, and contact information for the rental shop.

You’ll usually be asked to bring a form of ID and a security deposit, which will be refunded upon bike return.

Some rental shops in Amsterdam also offer delivery services, allowing you to have the bike delivered to your accommodation for an additional fee. This is perfect for tourists who want the convenience of having their bike delivered right to their doorstep. Whether you pick up in person or have it delivered, your bike will be ready for you, so you can start exploring Amsterdam immediately!

Yes, we understand that travel plans can change, so BikeWise offers flexible cancellation and modification policies.

When booking through our platform, each bike shop may have its own cancellation terms, but we ensure they are clearly outlined at the time of booking. If you need to cancel or modify your booking, you can do so directly on our website. We typically offer a full refund for cancellations made within a certain timeframe before your rental begins.

If you need to change the dates or modify the bike type, we make it easy for you to adjust your booking according to availability. If the shop’s policy allows, we may also offer free cancellations or modifications for short-term rentals.

Please note that some shops might charge a small fee for modifications or last-minute cancellations, so it’s always best to review the cancellation terms when booking.

In the rare event that something goes wrong with your bike, BikeWise and our partner rental shops are here to help.

If you experience any issues with your bike—such as mechanical problems, flat tires, or breakdowns—you should contact the bike rental shop immediately. Most rental shops in Amsterdam offer 24/7 support and will be happy to assist you. Depending on the situation, they may provide repairs on-site or offer a replacement bike to ensure you can continue your journey without interruption.

If you are unable to reach the shop directly, you can always contact BikeWise customer support for assistance.

We strive to make sure your bike rental experience is smooth and hassle-free, so we’ll help you get the issue resolved as quickly as possible.